200 Fantastic 5 Star Feefo Reviews

We are delighted to have received our 200th 5 Star Feefo review! It’s a testament to our dedication, hard work and commitment to providing an outstanding service to our valued customers. As we celebrate this achievement, we want to express our heartfelt gratitude to all of our amazing customers who have supported us and contributed to this incredible milestone.

Feefo Reviews

From the day the company started back in 2003, we set out to create an exceptional experience for each and every customer. Our dedication to providing a first class, quality service to our customers is clearly demonstrated in the form of these incredible reviews. In 2021, we joined the Feefo platform to enable our customers to provide authentic feedback and many of our customers have since taken the time to share their experiences and reviews, for which we are extremely grateful for.

Why Do So Many Customers Rate Us 5 Stars?

Reaching 200 5 star Feefo reviews is a result of our commitment to excellence in every aspect of our business. Here are some of key reasons why we believe our customers continue to give us top marks:

1. Outstanding Service: We take pride in offering an outstanding service - customer satisfaction is at the heart of what we do. Our dedicated and knowledgeable team go the extra mile to assist our customers, answer their questions and provide effective solutions to their needs. In addition, we keep our customers up to date throughout the process, even liaising with their insurer on their behalf, if required. We always aim to reduce the stress of the situation for our customers following a disaster. The driving principle of the work we do here at CPL t/a Rainbow Restoration is ‘It is the long-term relationship that counts, not just the individual sale’.
2. Award-winning Service: We achieved Feefo’s Most Trusted Gold Award for 2023! The Feefo Gold Trusted Service Award was established in 2014 and is an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.  The award was designed to recognise brands that use Feefo to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's commitment to providing outstanding customer service by analysing feedback from genuine customers.
3. Saving Our Customers Time and Money: Whilst it is not always possible, we do aim to restore as much of the damaged structure as possible and try to avoid total strip-out of the damaged materials wherever we can. We are always mindful to minimise costs and down-time for our customers and aim to get them back up and running again as quickly as possible, whether for a domestic or commercial customer.
4. Transparency: We believe in open and honest communication. We aim to provide all the information our customers need to make comfortable and informed decisions. We take pride in being considered trustworthy and reputable.
5. 20 Years of Experience: We have the benefit of 20 years of experience under our belt, which we celebrated last year. We have worked with domestic and commercial customers across a wide range of sectors, restoring all kinds of properties following a disaster.
6. Accredited & Compliant: Your home is in the most capable hands with CPL t/a Rainbow Restoration. We adhere to strict health and safety measures such as: Health & Safety legislation and relevant industry accreditations, as well as DBS clearance for all our technicians.

The Impact of Customer Reviews