In the dynamic world of business, longevity is a testament to adaptability, resilience and unwavering commitment. We sat down with our Managing Director and Founder of Charles Piton Ltd, Wilf Charles, as he reflects on the remarkable journey of the company's 20-year existence.
From humble beginnings in 2003, with just himself operating out of a van, to becoming a thriving business with 28 employees across two locations, Wilf shares his insights into the ever-evolving landscape of the insurance industry, the challenges that shaped the company's character and the invaluable lessons learned along the way.
Join us in this exclusive interview as we delve into Charles Piton Ltd.’s experiences, achievements and Wilf’s vision for the future of the business:
Congratulations on achieving 20 years. What has changed since when you first started the company?
Thank you - it's been quite a journey! One notable change is the evolution of the insurance industry. Over the years, we've witnessed the number of insurance companies has shrunk and interestingly, a rise in competitors. What sets us apart, though, is our unwavering commitment to delivering a high-quality service and cultivating strong relationships and partnerships with our customers.
What has been your biggest achievement over the last 20 years?
When I reflect on where we started, operating out of a van with just myself and compare it to now, with 28 employees and 17 vans, it's truly humbling. I take great pride in knowing that our business provides a livelihood for 28 people. That, to me, is the most significant achievement.
With success often comes challenges. What has been the most formidable challenge your company has faced over the past 20 years?
We’ve been through credit crunches and a recession and more recently, a global pandemic. The key has been our ability to adapt and grow even in challenging times. Each obstacle has taught us resilience and I believe it has ultimately contributed to the expansion and strength of our business.
Something you have learned in the past 20 years?
One lesson stands out clearly – success is impossible without a happy and motivated team. Our people are the heart of the business and their dedication has been the driving force behind our achievements.
Looking ahead, what are the future plans for Charles Piton Ltd?
My plan is to double the size of the business over the next 5 years and provide even more value to our customers and employees.
For those aspiring to follow in your footsteps, what advice would you offer to individuals wanting to start their own business?
Lastly, why do you love what you do?
I love the fact that we're problem solvers. Our business steps in to help people during some of their most challenging moments, such as fires and floods. Being able to make a positive impact on their lives is what keeps me passionate about what we do. I would also like to thank our customers, many of which have been with me from the start, for their support over the past 20 years.
We thank Wilf for sharing his journey and insights. Here's to another successful 20 years for Charles Piton Ltd!
In the meantime, if we can be of assistance, please do not hesitate to contact us on 0800 030 4360. Alternatively, please visit our website for more information about the wide range of services we offer.