Once we have agreed to attend the incident at your property, any Emergency Call-out charges must be paid as agreed prior to the visit, following an initial discussion with our Out of Hours Team.
Payment
1a. We require payment in advance of any emergency site visits. We accept BACS Transfer / online payment for an emergency call out visit. If we are unable to reach you for any reason, an invoice will be sent by email and payment is strictly due by return.
1b. Any subsequent works following the initial visit for stabilisation will be discussed and a new estimate provided.
1c. Any overdue payments could be passed to a debt collection agency and/or involve County Court proceedings. We reserve the right to add interest charges at an annual rate of 12.0%. We also reserve the right to charge recovery fees.
1d. Materials remain the property of CPL t/a Rainbow International until our invoice is paid in full.
1e. Any findings/reports may be withheld until payment is received in full.
Refunds
If you have made a payment in advance and the works are no longer required, we will issue a full refund with a minimum of 24 hours’ notice. In the unlikely event you are dissatisfied with the works carried out, email us at [email protected] to discuss the situation with our team further and we will review it at our discretion, on a case-by-case basis.
Personal Data
We will protect your personal information as set out in our Privacy Policy to comply with GDPR.
Call us on 0800 030 4360
Email us at [email protected]