Emergency Callout 0800 030 4360 | Email Us | Enquire Online
Terms & Conditions
Once we have agreed to attend the incident at your property, any Emergency Call-out charges must be paid as agreed prior to the visit, following an initial discussion with our Out of Hours Team.
Payment
1a. We require payment in advance of any emergency site visits. We accept BACS Transfer / online payment for an emergency call out visit. If we are unable to reach you for any reason, an invoice will be sent by email and payment is strictly due by return.
1b. Any subsequent works following the initial visit for stabilisation will be discussed and a new estimate provided.
1c. Any overdue payments could be passed to a debt collection agency and/or involve County Court proceedings. We reserve the right to add interest charges at an annual rate of 12.0%. We also reserve the right to charge recovery fees.
1d. Materials remain the property of CPL t/a Rainbow Restoration until our invoice is paid in full.
1e. Any findings/reports may be withheld until payment is received in full.
Refunds
If you have made a payment in advance and the works are no longer required, we will issue a full refund with a minimum of 24 hours’ notice. In the unlikely event you are dissatisfied with the works carried out, email us at [email protected] to discuss the situation with our team further and we will review it at our discretion, on a case-by-case basis.
Personal Data
We will protect your personal information as set out in our Privacy Policy to comply with GDPR.
Call us on 0800 030 4360
Email us at [email protected]
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What Our Clients Say
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Jason was great today, friendly, helpful and very professional!
08.12.23
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CPL provided us with a thorough report and pictures of what they found when they visited our site, the team were amazing.
27.11.23
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Excellent service, very helpful and friendly
Thanks for helping with my insurance claim, you did a great job
Miss Amanda Law
27.11.23
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very good , made a excellent job of cleaning curtains and carpets and restoring the wooden floor, very pleased with all aspects of their work
02.11.23
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`We had a really good experience with Justin from Rainbow Restorations who helped us find a really tricky leak with minimal damage. Not only that, he cleaned up after the work and was just generally extremely trustworthy and comfortable having in the house. He also...
17.09.23
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Fantastic, friendly service.
16.09.23
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Cleaned the kitchen cupboards and work surfaces with an industrial cleaner.
The cleaners did a thorough job of cleaning the kitchen cabinets and work surfaces with an industrial cleaner spray The result was excellent, truly sparkling. The kitchen equipment was classed as contents for insurance purposes and they had not brought a steam...
12.07.23
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Top service!
Efficient, friendly, kind and professional service from start to finish. Felt confident in and reassured by them. Made a very stressful situation much more bearable. Thank you so much!
10.07.23
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Great team, very efficient and thorough, I would highly recommend them.
Very pleasant and thorough in their work. I Would recommend.
Colette Harris
10.07.23
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Impressed with the service
I have rated them 4 stars , overall I was impressed on the service they have provided, the job they completed was done well and the team who worked on my property worked very hard. My only negative comment is it took 3 months from initial contact to starting the work...
Janet
08.07.23
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Speedy response, very helpful and professional. Great concluding information.
Parrias (Green School For Girls)
14.06.23
Trading as Rainbow Restoration Ltd
Emergency 24/7 Service
Rapid Response
20 Years of Experience
Environmental Commitment