Terms & Conditions
Once we have agreed to attend the incident at your property, any Emergency Call-out charges must be paid as agreed prior to the visit, following an initial discussion with our Out of Hours Team.
Payment
1a. We require payment in advance of any emergency site visits. We accept BACS Transfer / online payment for an emergency call out visit. If we are unable to reach you for any reason, an invoice will be sent by email and payment is strictly due by return.
1b. Any subsequent works following the initial visit for stabilisation will be discussed and a new estimate provided.
1c. Any overdue payments could be passed to a debt collection agency and/or involve County Court proceedings. We reserve the right to add interest charges at an annual rate of 12.0%. We also reserve the right to charge recovery fees.
1d. Materials remain the property of CPL t/a Rainbow International until our invoice is paid in full.
1e. Any findings/reports may be withheld until payment is received in full.
Refunds
If you have made a payment in advance and the works are no longer required, we will issue a full refund with a minimum of 24 hours’ notice. In the unlikely event you are dissatisfied with the works carried out, email us at [email protected] to discuss the situation with our team further and we will review it at our discretion, on a case-by-case basis.
Personal Data
We will protect your personal information as set out in our Privacy Policy to comply with GDPR.
Call us on 0800 030 4360
Email us at [email protected]
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What Our Clients Say
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Thoroughly professional and reliable.
Mr/Mrs O'Sullivan
20.03.23
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The team did a very efficient job.
The team did a very efficient job and obliging and pleasant with it. I would recommend them to others.
07.03.23
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Clean after fire
Really efficient and professional service given.
Mrs Forward
13.02.23
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Overall a really good experience.
The various people I have dealt with from rainbow have all been great - really easy to work with and taking trouble to understand my needs.
Jean Barclay
06.02.23
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☆
Very responsive and able to come in quickly to do the job. Finished sooner than expected too.
07.01.23
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Friendly, professional and efficient service.
Very helpful, timely, friendly, professional and efficient service. We were kept informed throughout.
22.12.22
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Knowledgable, quick, reliable and reasonably priced.
Hi, The guys were great, Kevin visited and reviewed the job within 24 hours of my phone call. The clean was then done within the week and Kevin and Jack worked extremely hard all day and totally transformed the space that had suffered big flooding only a few weeks...
Lee Gregory
09.12.22
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A very efficient and friendly company
A very efficient and friendly company
24.11.22
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Fantastic communication and extremely quick with their response.
Fantastic communication and extremely quick with their response. We had a faulty mechanical part which in turn caused a leak. Great company from start to finish, we will use them again! Thank you very much for your quick assistance.
21.11.22
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Excellent Service & underfloor leak found
The team from Charles Piton were brilliant. We were referred to them by our local plumber to find a underfloor leak. They were quick to get in contact, explain what they were going to do and then arrived on the expected day and time. It took a while to find the leak,...
Mrs White
18.11.22
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Super quick professional service received in our time of need! thank you.
Kentish Projects
17.11.22
Trading as Rainbow International Ltd
Emergency 24/7 Service
Rapid Response
20 Years of Experience
Environmental Commitment