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As leading experts in fire, flood, and specialist cleaning services across the South East, we can see the whole repair project through from start to finish, helping to speed up the claims process to ensure you get back into your property much sooner than your insurance company. 

Our approach to insurance building repairs is to:

  • Stabilise the situation if needed
  • Provide a specification of works required using our building surveyor
  • Agree the specification of works with the Insurance Company or Loss Adjuster
  • Carry out the works to get your property as close to pre-incident condition as we can
  • Get you back in your property as soon as possible, while minimising disruption throughout

The entire process is as customer-focussed as possible. We’ll keep you updated every step of the way and work to ensure you get everything you are entitled to from your insurance company. We have worked with all the leading insurance companies and have an excellent reputation negotiating and settling claims with Loss Adjusters.

We provide specialist services for every stage of the building repair process. A rapid response is imperative to prevent further damage. If you need to make an insurance claim as a result of a fire or water damage from a leak, burst pipe or flood, we’ll take care of everything including cleaning up the damage as well as drying out the property. Our initial response process includes securing the property to avoid further damage to the building and those nearby, as well as sorting and removing contents. We also take care of logging and photographing damage to present to your insurance company.

As well as dealing with the initial aftermath of fire or flood damage, CPL t/a Rainbow Restoration can also reinstate your property. We provide a wide range of specialist skills such as roofing repairs, bricklaying, plastering, interior and exterior painting and decorating, plumbing and heating, tiling, electrical, carpentry and floor fitting services, so we can expertly manage every aspect of the insurance building repair process. We can also remove the fire damage, including soot removal and smoke odour removal as well as repairing or replacing any damaged areas. As well as fixing structural areas such as floors, ceilings, and walls, we can also refurbish kitchens, bathrooms and other rooms.

As well as fire and flood damage, CPL t/a Rainbow Restoration also specialise in impact damage claims. Whether it is damage caused by a falling tree, out of control vehicle, or vandalism, it can cause considerable damage and destruction to a property internally and externally. We ensure the following process is carried out as quickly as possible:

  • A structural assessment of the damage to ensure the building is safe
  • Offer guidance and assistance with preparing the schedule of loss
  • Discuss salvaging measures
  • Present insurance claim & report
  • Negotiate settlement with insurers or Loss Adjusters on your behalf
  • Content restoration
  • Content inventory, removal, and storage
  • Listing non-restorable content for settlement with your building and contents insurance company

We often work alongside your insurer’s Loss Adjusters to ensure you receive the high level of service you would come to expect. Under the terms of your building insurance policy, the policyholder can instruct an independent building surveyor, so you don’t have to use the insurance company’s recommended surveyor. Once instructed, CPL t/a Rainbow Restoration will liaise directly with the Loss Adjuster to make sure your claim is completed to their satisfaction, while giving you peace of mind that the end result will be just as you hoped it to be. 

Please contact us for help and advice before you approach your insurance company on 0800 030 4360.

Disaster recovery and restoration is at our core

Cleaning up from fire and smoke damage, flood and water damage, or impact damage are highly specialised tasks. They require a high level of expertise and you need a company that is focussed on getting everything you are entitled to from your building insurance claim and who will try to get you back into your property in the most efficient way possible.

CPL t/a Rainbow Restoration has been built on our ability to restore buildings, both commercial and domestic, to their former glory after the damaging effects of fire, flood, and impact damage. It’s the core of our business and we excel at working with most insurance companies to provide quality building repairs.

We genuinely care about our customers

At CPL t/a Rainbow Restoration we care about you, your business, and your family. We pride ourselves on our exceptional customer service which is woven through every aspect of our business.

We do the following to ensure your insurance claim goes as smoothly as possible:

  • Design everything to make your life easier
  • Act for you, not the insurance company, at all times
  • Specialise in a complete range of flood and water, fire and smoke, and impact damage clean-up and repairs.
  • Have extensive experience working successfully with insurance companies and Loss Adjusters
  • Use only trained and certified specialist clean up and restoration teams to get you back home or back in business in the quickest time possible
  • Arrange direct payments from your building insurance company so that the repairs will not affect your savings or cashflow
  • Ensure your job is managed by a dedicated claims handler who will be your main point of contact for updates on your claim
  • We provide immediate, local rapid response 24 hours a day, 365 days a year

We understand that experiencing a disaster such as a fire or a flood is a very stressful and worrying time for you. You can rely on us to get you, your family or your business back up and running as quickly and safely as possible. Call us on 0800 030 4360 to find out more.

Case Study

Water Damage Restoration, London

We provided an efficient bespoke drying regime, following a leak at a new office development We saved the customer thousands of pounds by avoiding the need for complete strip-out and reinstatement.

View Project
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