18 JANUARY 2023, CPL t/a Rainbow International has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.
Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st2022 and December 31st 2022, with a Feefo service rating of between 4.5 and 5.
Lyndsey Burt from CPL t/a Rainbow International commented: “We’re delighted to receive a Trusted Service Award from Feefo. Keeping our customers happy is our priority. So the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter 2023, we will continue to listen, understand and deliver what our customers want.”
Congratulating CPL t/a Rainbow International on winning this year’s award, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognising companies, like CPL t/a Rainbow International, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what CPL t/a Rainbow International and our other customers achieve next year.”
Notes to Editors
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
Please visit: www.feefo.com
About CPL t/a Rainbow International
CPL t/a Rainbow International are a leading provider of fire, flood and specialist cleaning services serving Sussex, Surrey, London and Kent for both domestic and commercial clients.
With 20 years of experience, they offer clean-up and restoration services following fire or smoke damage, water damage from a leak or flood, drying out affected areas as well as dealing with sewage, paint and graffiti removal, brick cleaning and building cleaning. They also offer leak detection services with a range of non-destructive methods to find hidden or hard to find leaks.
CPL t/a Rainbow Internationla have invested in the very latest equipment to get a property back to pre-incident condition, minimising disruption for customers, whilst keeping them up to date at every stage.
Their rapid response service is available 24/7, 365 days a year so they are always on hand to deal with any emergencies.
Please visit: charlespitonltd.com