The intensity of the ﬁre will affect how much restoration work is possible. Additionally, there may also be some secondary water damage, due to water being introduced by the Fire Service to put the ﬁre out.
The effects of airborne smoke deposits may be visible throughout the property on surfaces, walls and ceilings. These carbon deposits have to be removed or neutralised before redecoration can be started.
On most structural surfaces, smoke residue will be removed using dry procedures, often followed by wet cleaning. Surface cleaning will remove the majority of smoke deposits. However, if the particles have been driven into the building’s structure, a sealant may be applied after cleaning. This prevents smoke odour and staining coming back.
If building materials are burnt, then restoration is not possible. This means that building work and redecoration may be required, which will normally be considered separately by your insurance company or loss adjuster.
CPL will carry out all works to complete the restoration of your property. That includes building work and redecoration.
Affected items can range from carpets and rugs to furniture and light ﬁttings and all manner of items in between. This means that a wide range of restoration techniques has been developed. It may be necessary to remove items for cleaning off-site, depending on the extent of the damage.
After the emergency work has been completed and subject to your policy the restoration contractor appointed will assess and determine whether successful restoration is possible.
Other specialists such as furniture restorers, electrical engineers and upholsterers may be needed to inspect damaged items. CPL provides a one stop service and will organise all these services.
We will discuss all of this with you. Once an assessment of the items to be cleaned and/ or restored is complete, an estimate detailing items that can be restored economically will be provided to your insurance company or loss adjuster for their approval for us to go ahead.
Items that cannot be restored economically will be identiﬁed and, with your approval, listed and removed. Your insurance company or loss adjuster will need a list of these items to arrange replacement or settlement.
When the restoration has been completed, you will be asked by the technician to conﬁrm your satisfaction by signing a form. This will enable us to submit the ﬁnal report to your insurance company for prompt settlement.
PLEASE MAKE SURE YOU GET AUTHORISATION FROM YOUR INSURANCE COMPANY OR LOSS ADJUSTER IN WRITING BEFORE INSTRUCTING CONTRACTOR OR DISPOSING OF ANY CONTENT.