Answers to commonly asked questions when drying a property

Charles Piton Logo

We have put together a quick list of answers to some of the most commonly asked questions when drying a property. For more information on what to do if your home or business has been effected by water or flooding, take a look at our flood & water damage page. For more information on our services and how we can help, get in touch with us today.

What does a dehumidifier do?

It controls the humidity levels of the atmosphere in the affected areas. Basically, this means it removes water from the air in the property to return the property to its pre-damaged state

Why do dehumidifiers need to run all the time?

It is important that the equipment is left running continuously, to ensure that your property dries as quickly as possible

How will you know when my property is completely dry?

Our technicians will take regular readings to find out the moisture levels in your property, and they will be pleased to discuss them with you. When the drying process is complete, we issue a Certificate of Dryness to your insurance company to prove that we have returned your property to its pre-damaged state

What if my dehumidifier stops working?

Please contact your restoration specialist ASAP

Will the dehumidifier affect someone with breathing difficulties, e.g. asthma?

Sometimes, if the equipment is used in confined spaces, the reduced moisture content may aggravate some respiratory problems. Damp conditions may also have an effect on people or pets with such a condition

Is the equipment safe?

All the equipment we use is tested regularly. However, as with all electrical equipment, please ensure your children and pets are kept away

Should I open the windows and doors?

If dehumidifiers have been installed, windows and doors should be kept shut to prevent moist air from entering the affected area. If no dehumidifiers are installed, then the technician will advise you

The walls look and feel dry, so why do you still need the dehumidifiers?

The surface of the walls and floors will look and feel dry, but moisture becomes trapped inside the walls, so it is important to complete the drying process. If this is not done, after a short time the moisture inside the walls will move back to the surface and signs of wate damage will reappear, such as patches on newly painted walls and possible mould growth. In worst cases, the building structure can be affected

Is it safe for me to stay in my home if it has been flooded by contaminated water?

This should be discussed and agreed between your claims advisor or loss adjuster and the restoration technician. In all cases, the affected areas will be cleaned and sanitised by our technicians in case there are any harmful bacteria present in the flood water.

Make CPL t/a CPL t/a CPL t/a Rainbow International part of your restoration Team