Fire Cleaning at the Chewton Glen Hotel

February 2017

Customer requirements and issues to overcome

The interior of the Laundry, linen store suffered severe fire damage caused by a fire starting in the main laundry.

There was also smoke and water damage to the corridors and staff dining room necessitating a major fire clean to the whole area.

Rainbow were asked to provide the prime contractor with a cost-effective solution to clean the interior fire damage maintaining a low profile effectively being invisible to the Hotel guests and staff.

We look at any job and aim to reduce disruption and eliminate risk for the client’s customers, the public and our staff.

The specific problems identified with this job were:

  1. How to ensure as little disruption to the Hotel guests and the staff when carrying out clearance, strip out and most importantly Blast cleaning work which generates resonates through the building.
  2. How we phase the work to fit in with other contractors.
Case Study Chewton Glen Hotel
Case Study Chewton Glen Hotel1

Our approach is to

  • Working with the customer the priority was to complete the clean with minimum disruption to the running of the hotel which remained open. We focused on identifying problems during the planning stage of the job to provide least disruptive phasing of the work ensuring we maintained a low profile out of sight from the guests and minimising disrupting for the staff ensuring we were working within the constraints of health and safety.
  • We take full responsibility for all aspects of the work working with the priority was to complete the clean with minimum other contractor permits.
  • Produce and communicate detailed risk assessments and method statements to our client’s staff, giving them confidence that their responsibility for health and safety are being fulfilled.
  • Ensure the right equipment is used and the staff are trained to use this equipment safely and effectively. We work closely with our high access supplier who visits site during the quotation and planning stage.
  • Identify and manage clients’ expectations and ensure they are met.
  • Taking the weight off our clients’ shoulders and allowing their staff to concentrate on the rest of their responsibilities.

Work carried out

The work was split into phases working alongside other contractors:

Phase 1

Our priority was to extract standing water and install drying equipment to minimise further water damage and get control of the environment lowering the relative humidity to minimise further damage caused by soot deposits.

To then carry out a survey fire clean the corridors and lightly affected areas to minimise soot and odour transfer. To dispose of all beyond economic recovery items which required four 30 yard skips to complete. To separate the restorable laundry items and arrange specialist cleaning for return once work is completed.

Case Study Chewton Glen Hotel2
Case Study Chewton Glen Hotel4

Phase 2

After a pause to allow specialist dismantling of the laundry equipment we completed blasting the areas previously inaccessible to then carry out a final clean ready for handover for reinstatement work to commence.

The laundry was also returned from the specialist cleaners.

Phase 3

Carry out a fire clean inside the laundry and Linen store to remove soot and smoke damage.

Blast cleaning was used to remove the heavy deposits.

Once the deposits had been removed Soot lock the blockwork ready for painting.

Case Study Chewton Glen Hotel3


We were on site within 4 working hours of being called in and installed drying etc to stabilise the environment. The total job took 18 working days to complete.

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